Monday, November 08, 2010

HiSpek Electronics - LowSpek Customer Service!

I am in the market for a new AV amplifier - and have my eye on the Pioneer VSX-920-K (more later in this blog).  In my usual way I went about researching on the internet to find the best price and was suprised/delighted to find a store very near me in St Albans with 'internet' prices - HiSpek Electronics.  I called first thing in the morning to check they had one in stock that I could look at and was told they did :)

So, K and I drove to HiSpek - cash in pocket - ready to return home with the amp.

At this point it all went wrong from a customer service point of view...

Firstly the chap seeing me told me that actually I could not have a demo. When asked why he said it would take an hour to swap the cables over. AN HOUR! I enquired why so long for 6 speaker cables and an HDMI – something I could surely do in under 5 minutes. He then changed tack and told me that it was due to the complex wiring situation. YOU DEMO WIRING IS SO BAD IT TAKES AN HOUR TO SWAP AN AMP! He then hit home with the fact that his manager would not let him change an amp on the weekends. I looked around at a mostly empty shop – maybe 6 or 7 customers including us and we were the only people in the demo room looking at AV equipment. I explained that I work in London during the week and therefore could not attend at the weekend. He refused to budge.
At this point I left HiSpek, furious and vowing to buy elsewhere as a matter of principle.

I sent them a note the following day expressing my frustration in the hope that they might at least acknowledge the problem - but no, not even the smallest of apologies.
So - be warned - trying to buy locally might not always be the best solution... back to the internet!

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