Although technically K's story she said I should blog it as I did all the hard work.
We received a nice letter through the post from Smart with a cheque for £500 attached. This was to compensate K for the hassle and poor customer service she had from Smart of Ipswich with her new Brabus Roadster. It took me 6 weeks of negotiations, 2 letters and several phone calls. In the end they admitted it was their fault and sent a nice cheque to say sorry. K says it will go in the 'new tyres' fund - wise move!
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